Return & Refund Policy

Effective November 2, 2026

This Return and Refund Policy applies to purchases from Gondola Shelving ("we", "us") at gondola-shelving.com.

Return window

Eligible products can be returned within 30 days of confirmed delivery. To qualify, items must be unused, in resalable condition, in original packaging, and include all components, hardware and documentation, along with proof of purchase.

How to start a return

1. Contact us before shipping anything back, with your order number and the reason for the return.
2. We will review your request and send a return authorization and instructions.
3. Do not send items back until you have received our instructions.

Items that may not qualify

• Custom, special-order or made-to-order products
• Items that have been assembled, installed, cut, drilled or modified
• Used or damaged items, or items missing components
• Final-sale items that are clearly marked as final sale

These limits do not remove any rights or remedies that apply to defective, misdescribed or incorrectly supplied products.

Restocking and return shipping

We do not charge a restocking fee for eligible, unused standard returns. For change-of-mind returns, the customer is generally responsible for return shipping, which can be significant for freight items. Original outbound shipping may be non-refundable where permitted by law and clearly disclosed. For confirmed damaged, defective or incorrect products, we determine the remedy and arrange or approve shipping. Please do not pay for return shipping before you receive our instructions.

Refunds

For approved returns, we aim to start the refund within 10 business days after we receive and inspect the items. Refunds go back to the original payment method, and your bank may take additional time to post them. Refunds may be reduced by disclosed, legally permitted return shipping charges or other deductions.

Damaged, defective or incorrect orders

Contact us promptly with your order number, a description of the problem and photos of the product and packaging. We recommend contacting us within 48 hours of delivery when feasible; this does not limit your rights. For freight deliveries, note visible damage on the delivery receipt at the time of delivery.

Warranty

Our products are backed by a 1-year limited warranty against defects in materials and workmanship, starting on the date of delivery. See our Warranty & Support page for details. Manufacturer warranty terms, where they apply, vary by brand and model, and we can help you find the information. Warranties are separate from any legal rights you may have against the seller. To make a warranty claim, contact us with your order number and photos.

Cancellations and exchanges

Orders that have not entered fulfillment or shipment may be cancelled; contact us as soon as possible. Orders that have shipped follow the return process above. Exchanges depend on condition, availability and any price difference.

Contact

Gondola Shelving
875 Industrial Hwy, Unit 8
Cinnaminson, NJ 08077
Phone: 1-800-680-4080
Email: support@gondola-shelving.com
Hours: Monday to Friday, 9am to 7pm ET