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Shipping Policy

Effective November 2, 2026

This Shipping Policy explains how Gondola Shelving ("we", "us") ships orders placed at gondola-shelving.com.

Order processing

Orders are reviewed and processed after payment is confirmed. Because gondola shelving is commercial equipment that is often made up of many components, we confirm availability and the expected ship date for your order after you place it. If anything affects your timing, we will contact you using the email or phone number on your order.

Shipping methods

Gondola shelving units, kits and wood units are large and heavy and generally ship by freight carrier. Smaller parts and accessories may ship by standard parcel carrier. The shipping method and cost for your order are shown at checkout. If your order needs special handling or a quote (large quantities, multi-unit layouts or remote locations), we will contact you before shipping.

Freight delivery

  • A delivery appointment may be required. The carrier will usually contact you to schedule.
  • Please make sure someone is available to receive and inspect the shipment.
  • Lift-gate or inside delivery, where available, may carry an additional charge. Tell us before you order if you need it.

Inspect before you accept

For freight deliveries, inspect the shipment before signing. Note any visible damage or missing cartons on the delivery receipt, photograph it, and do not discard damaged packaging until the issue has been reviewed. Please contact us within 48 hours of delivery when feasible, with your order number and photos. This does not limit any rights you have under applicable law.

Shipping destinations

We ship within the United States. If you need delivery elsewhere, contact us for a quote before ordering.

Taxes

Applicable sales tax is calculated at checkout based on the delivery address.

Tracking

When your order ships, we send tracking or carrier details to the email address on your order. If tracking shows delivered but you cannot find your package, contact us promptly.

Lost or delayed shipments

If your order is late or appears lost, contact us and we will work with the carrier to resolve it.

Contact

Gondola Shelving
875 Industrial Hwy, Unit 8
Cinnaminson, NJ 08077
Phone: 1-800-680-4080
Email: support@gondola-shelving.com
Hours: Monday to Friday, 9am to 7pm ET