Warranty & Support

We want you to buy commercial shelving with confidence. Here is how warranty and support work at Gondola Shelving.

Our commitment

Our products are backed by a 1-year limited warranty against defects in materials and workmanship, starting on the date of delivery. If something arrives defective, incomplete or fails because of a manufacturing issue during that period, contact us and we will work to make it right with a repair, replacement or other remedy.

Manufacturer warranties

Many products also carry a manufacturer warranty. Terms vary by brand and model, and we can help you find the details for your item. Manufacturer warranties are separate from any legal rights you may have against the seller.

What is not covered

• Damage from overloading, misuse, improper assembly or modification
• Normal wear and cosmetic changes from use
• Damage caused after delivery by accident, impact or environmental exposure

How to make a claim

1. Contact us with your order number.
2. Describe the problem and send photos of the product and any packaging.
3. We review your claim and tell you the next step. Please do not ship anything back until we give you instructions.

Damaged in shipping?

Note any visible damage on the delivery receipt, photograph it, keep the packaging and contact us within 48 hours when feasible. See our Shipping Policy and Return and Refund Policy for details.

Help before you buy

Not sure what size, height or configuration you need? We offer layout and sizing help. Call 1-800-680-4080, email support@gondola-shelving.com or send us your measurements.